Abstract
The study explores the relationship between Emotional Intelligence (EI) and citizen perceptions of Urban Smart Infrastructure Management. Using a sample of N=60 respondents, the research employed an exploratory factor analysis and correlation testing to assess whether EI influences how citizens evaluate smart city initiatives. The study revealed no statistically significant linear relationship between composite EI scores and perceptions of smart infrastructure outcomes. Exploratory Factor Analysis identified two meaningful underlying dimensions with acceptable preliminary construct validity i.e., EI & Trust Building and EI & Citizen Engagement.
KEYWORDS
Emotional Intelligence, Jhansi Smart City, Soft Skill, Infrastructure Management, Factor Analysis Construct Validity.
Shilpi Verma1*, Atul Goyal2
¹Junior Research Fellow, Department of Banking, Economics & Finance, Bundelkhand University Jhansi-284128, U.P., India
²Assistant Professor, Faculty of Institute of Banking, Economic & Finance, Bundelkhand University Jhansi-284128, U.P., India