Strategic human resource management: enhancing performance with six sigma approach


Since its inception at Motorola, Six Sigma has been widely adopted by many different types of organizations.  The effectiveness of Six Sigma is well supported by anecdotal evidence.  However, academic research on Six Sigma is still in its early stage.  This paper first reviewed the current literature on Six Sigma, and then performed a critical analysis of Six Sigma in light of the management literature.  The review and analysis suggested that Six Sigma is best defined as a new approach to quality management.  Consequently, Six Sigma provides an interesting context for a number of research questions.  We then discussed these prospective research questions.  This study laid a foundation for future research on Six Sigma. While still being debated, Six Sigma is strongly supported by the theoretical notion of zero defects. The Six Sigma’s problem-solving methodology DMAIC has been one of several techniques used by organizations to improve the quality of their products and services. Six Sigma deployments in HR transforms typical HR practices with a proactive approach and leads to better, faster and more cost-effective services; improve internal customer satisfaction and greater motivation and job satisfaction of employees. The research develops various frameworks for Six Sigma deployment in HR and provides case studies of successful Six Sigma deployment in various areas of HR.

Keywords: – a) Six Sigma, b) Efficiency and effectiveness, c) Recruitment, d) DMAIC, e) Zero Defect.

Pragya Singh1*, Anshuman Srivastava2